jilwin Privacy Policy

1. Scope and Application

1.1 This Privacy Policy applies to all personal information collected, processed, or stored by jilwin in connection with the operation of the jilwin platform accessible at jilwin.vip, including all games, wallet services, customer support channels, and promotional communications.

1.2 This Policy applies to all registered users and visitors of the jilwin platform, regardless of the device or browser used to access jilwin. Philippine residents are additionally protected by the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, which jilwin endeavours to comply with in all material respects.

1.3 jilwin acts as the data controller in respect of personal data collected through the jilwin platform. Any third-party service providers who process data on jilwin's behalf act as data processors and are bound by appropriate data processing agreements.

2. Information We Collect

jilwin collects personal information through various means in the course of providing gaming services. The categories of information collected include:

2.1 Registration Information. When you create a jilwin account, we collect your mobile number or email address, chosen username, date of birth, and password (stored in encrypted form). We do not store your password in plain text.

2.2 Identity Verification Information. When processing larger withdrawals or fulfilling regulatory KYC obligations, jilwin may request government-issued identification documents (such as a Philippine driver's licence, SSS ID, PhilSys ID, or passport), proof of address, and a selfie photograph. This information is collected and stored solely for verification and compliance purposes.

2.3 Financial Information. jilwin records transaction history including deposit amounts, withdrawal requests, dates, and payment methods (GCash, PayMaya, BPI, BDO, Metrobank, etc.). Full payment credentials (such as GCash PINs or bank account passwords) are never transmitted to or stored by jilwin — transactions are processed through secure third-party payment gateways.

2.4 Gaming Activity. jilwin automatically records details of wagers placed, games played, outcomes, bonus usage, and session history associated with your account. This data is used for account management, responsible gaming monitoring, and dispute resolution.

2.5 Technical and Usage Data. jilwin collects technical data including IP addresses, device identifiers, browser type and version, operating system, referral URLs, pages visited, and session duration. This data is collected automatically when you access the jilwin platform.

2.6 Communications Data. If you contact jilwin's support team via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Information

jilwin uses collected personal information for the following purposes:

• Account creation and management — to register, maintain, and administer your jilwin account.
• Service delivery — to provide access to games, process deposits and withdrawals, and deliver platform features.
• Identity verification and regulatory compliance — to comply with KYC obligations, anti-money laundering (AML) requirements, and PAGCOR-aligned regulatory standards.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and prohibited conduct.
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling and to apply self-exclusion or limit restrictions where appropriate.
• Customer support — to respond to enquiries, resolve disputes, and provide account assistance.
• Platform improvement — to analyse usage patterns and improve the jilwin platform's performance, features, and user experience.
• Promotional communications — where you have consented to receive them, to send information about jilwin bonuses, promotions, and platform updates. You may opt out of marketing communications at any time through your account settings.
• Legal obligations — to comply with applicable laws, court orders, or requests from Philippine regulatory authorities.

4. Legal Basis for Processing

jilwin processes your personal data on the following legal grounds under the Data Privacy Act of 2012 and applicable Philippine regulations:

• Contractual necessity — processing required to provide you with jilwin's services under the Terms and Conditions you agreed to at registration.
• Legitimate interest — processing necessary for fraud prevention, platform security, and business improvement, balanced against your rights and interests.
• Legal obligation — processing required to comply with applicable laws, including AML regulations and PAGCOR-aligned requirements.
• Consent — for marketing communications and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

5. Data Sharing and Disclosure

5.1 Service Providers. jilwin shares personal data with trusted third-party service providers who assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank partners), game providers, cloud hosting providers, and customer support technology vendors. These providers are contractually bound to process data only as instructed by jilwin and to maintain appropriate security measures.

5.2 Regulatory Authorities. jilwin may disclose personal data to Philippine gaming regulators, law enforcement agencies, or other government bodies where required by law, court order, or regulatory obligation. jilwin will notify affected users of such disclosures where legally permitted to do so.

5.3 Business Transfers. In the event of a merger, acquisition, or asset sale involving jilwin, your personal data may be transferred to the acquiring entity, subject to the same data protection standards as described in this Policy. Users will be notified of any such transfer via the jilwin platform.

5.4 No Sale of Personal Data. jilwin does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

6. Cookies and Tracking Technologies

6.1 jilwin uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. Essential cookies necessary for platform functionality are set automatically; non-essential analytical cookies require your consent.

6.2 You may control cookie settings through your browser's preferences. Disabling certain cookies may affect the functionality of the jilwin platform, including login session persistence and game loading performance.

6.3 jilwin does not use third-party advertising cookies or permit third-party advertising networks to track your activity across external websites through the jilwin platform.

7. Data Retention

7.1 jilwin retains personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

7.2 Transaction and gaming activity records are retained for a minimum of five (5) years following the date of the transaction, in accordance with applicable Philippine AML regulations.

7.3 Identity verification documents are retained for the period required by applicable KYC regulations and deleted securely thereafter. Upon receipt of a verified deletion request and subject to legal retention requirements, jilwin will securely delete or anonymise personal data that is no longer required.

8. Data Security

8.1 jilwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data, access controls limiting internal data access to authorised personnel only, and regular security assessments of the jilwin platform.

8.2 Notwithstanding these measures, no internet transmission is entirely secure. jilwin cannot guarantee the absolute security of data transmitted to or from the platform. Users are responsible for maintaining the confidentiality of their login credentials.

8.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilwin will notify affected users and relevant Philippine authorities in accordance with applicable notification requirements under the Data Privacy Act of 2012.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Philippine residents whose data is processed by jilwin have the following rights:

• Right to be informed — the right to be told what personal data jilwin collects and how it is used.
• Right of access — the right to request a copy of the personal data jilwin holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to legal retention requirements.
• Right to data portability — the right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to object — the right to object to certain types of processing, including direct marketing.
• Right to lodge a complaint — the right to submit a complaint to the National Privacy Commission of the Philippines if you believe jilwin has violated your data privacy rights.

To exercise any of these rights, please contact jilwin's support team via live chat on the platform or by email at [email protected]. jilwin will respond to verified data subject requests within thirty (30) days.

10. Children and Minors

10.1 The jilwin platform is strictly for individuals aged 21 years and above in accordance with Philippine gaming law. jilwin does not knowingly collect personal data from individuals below the age of 21.

10.2 If jilwin becomes aware that personal data has been collected from a person below the minimum age, the relevant account will be immediately suspended and all associated data will be deleted in accordance with this Policy and applicable regulations.

10.3 Parents and guardians who believe a minor may have accessed jilwin are encouraged to contact support immediately so that appropriate action can be taken.

11. Cross-Border Data Transfers

11.1 jilwin's operations involve service providers and game platform partners who may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jilwin takes reasonable steps to ensure that the receiving entity provides a level of data protection consistent with this Policy and applicable Philippine privacy law.

11.2 By using the jilwin platform, you acknowledge that your data may be processed outside the Philippines as part of delivering jilwin's services, subject to the safeguards described in this Policy.

12. Third-Party Services

12.1 The jilwin platform integrates with third-party payment processors and game providers. These third parties operate their own privacy practices and are responsible for the data they independently collect through their own services. jilwin encourages users to review the privacy policies of any third-party services they interact with in connection with jilwin.

12.2 jilwin is not responsible for the privacy practices of third-party sites or services that may be referenced in connection with jilwin's platform.

13. Amendments to This Policy

jilwin reserves the right to update this Privacy Policy at any time. The revised Policy will be posted on this page with an updated effective date. Your continued use of the jilwin platform following any posted amendment constitutes your acceptance of the updated Policy. jilwin recommends reviewing this Privacy Policy periodically to stay informed of how your data is handled.

14. Contact and Data Enquiries

For any questions, requests, or concerns relating to this Privacy Policy or jilwin's data handling practices, please contact:

• Live Chat: Available 24/7 on the jilwin platform
• Email: [email protected]

When submitting a data subject request, please include your registered username and a description of your request. jilwin may require identity verification before processing access or deletion requests to protect your account security.